Terms and conditions

Terms & Conditions

1. DESCRIPTION OF GOODS
2. PURCHASE OF GOODS
3. DELIVERY OF GOODS
4. TRACKING YOUR ORDERS
5. RETURN OF GOODS
6. REASONABLE CARE
7. REFUNDS POLICY
8. CUSTOMER SERVICES
9. GENERAL
10. KLARNA

These are the terms and conditions which will apply to your purchase of clothing ("Goods") from the Crosshatch website at www.crosshatchclothing.com ( the "Website").

These terms and conditions only apply to consumers. If you are a business customer, please refer to our general Terms and Conditions found on the back of each order form or invoice

All Goods are provided by 'BOI Holdings Ltd', a company registered in England under number 10161377 with a registered office at:

Boi House, Haig Road, Parkgate Industrial Estate, Knutsford, WA16 8DX

("we", "us", "our"). When we refer to "you" and "your" we mean the purchaser of Goods.

These terms and conditions form a legally binding contract between you and us. Your acceptance of these terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from the Website.

Please note we reserve the right to change these terms and conditions at any time. You should check the terms and conditions posted on the Website from time to time to ensure that you are notified of the current version.

We reserve the right to decline service to customers at any point, in accordance with applicable laws and regulations.

If you have any questions about these terms and conditions, please email us at orders@crosshatchclothing.com.

1. DESCRIPTION OF GOODS

We will notify you of the expected date of delivery and do our best to deliver the goods to you by that date to the address that you specify for delivery. If you do not supply an address, we will deliver the goods to the credit or debit card address with which you provide us. We will try to meet any date stated for delivery, but the dates are not guaranteed.

During the order process, we will calculate delivery charges based on your delivery address or a standard delivery charge within the UK mainland

  • Express Delivery 1-3 working days (Mon-Fri) for UK mainland and Northern Ireland £4.99*
  • Standard Delivery - 2-5 working days (Mon-Fri) for UK mainland and Northern Ireland £3.99*

*Only orders over £50 will not incur a standard delivery charge.

The above delivery times are only applicable if you place your order before 12 pm on Monday to Friday, excluding Bank Holidays in England and Wales.

If you order products from our Website for delivery outside the UK, please be aware that delays may be caused by customs in the destination country. Your order may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

 4. TRACKING YOUR ORDERS
Once the order has been processed, we will send you an email to confirm despatch. In the email, there will be a link to the courier’s website, plus a tracking number to track your delivery once they have scanned the parcel.

5. RETURN OF GOODS
We hope you will be delighted with the products you purchase from us, but if, for any reason, you want to return anything, you can, within 30 days of receiving the products, return the goods to us by visiting our Returns Page.

Repackage the products you wish to return, including the completed returns form (which can be downloaded from the website) or the delivery note that came with your order. Incorrectly entered information on the returns form may delay the refund payment.

You are advised to obtain proof of postage as part of sending the consignment. We will refund the value of the goods returned using the original payment method within 10 days of receiving the goods. Due to the fast-moving nature of our product range, we cannot guarantee exchanges on products returned to our warehouse. In the case where we can't offer an exchange, we will refund you instead.

We are unable to accept returns to stores that sell our products.

You must take reasonable care of the goods at all times whilst they remain in your possession by seeking to avoid the occurrence of any damage to, or any adverse change in the condition of the goods. The goods must be returned to us in an undamaged and unaltered state in order to qualify for a refund.

6. REASONABLE CARE
Products returned to us must arrive in the same condition in which you received them and in re-saleable condition. This means that:

• you can try them on as you would in a store.
• nothing must leave a scent or marks on the product (e.g. aftershave, perfume, etc.).
• shoes must not be worn outside, and no scuffing can appear on the sole, or creasing to the upper.
• the product must have its original packaging and tags.

If products are returned to us in a non re-saleable state, we will refuse to accept the goods, and you may have to compensate us.

7. REFUNDS POLICY
When you return the product to us :

Because you have cancelled the Contract within 30 days of receipt in accordance with the terms above, we will process your refund as soon as possible and, in any case, where the return is by post, within 28 days of the day you have given notice of your cancellation. We will refund the price of the product in full, excluding the cost of sending the item to you. You will, however, be responsible for the cost of returning the item to us.

If the product is defective, we will examine the returned product and will notify you of your refund or replacement via email within a reasonable period of time. When products are returned by you because of a defect, and we do not provide a replacement, you will be refunded in full, including the refund of delivery charges for sending the item to you.

We will refund to the original method of payment.

8. CUSTOMER SERVICES
If you have any difficulty with your orders, please get in touch with Customer Services by emailing orders@croshatchclothing.com or calling 0161 974 3415.

9. GENERAL
To the fullest extent permitted by law, we shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence, for any indirect, special or consequential loss or damage (including but not limited to loss of profits or loss of savings), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the supply of the Goods or their use by you. These terms and conditions will be governed by the laws of England and you and we each agree to submit to the non-exclusive jurisdiction of the English courts. Nothing under these terms and conditions affects your statutory rights.

10. KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay Later in 30 days

  • Pay Later in 3 interest-free instalments

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.