Dear Customers, It is with a heavy heart that we have had to suspend order fulfilment until 15th April due to the closure of our warehouse. This is for the safety of our staff and the community. We are sorry for any inconvenience. For now, orders can still be placed but will not be despatched until the above date.Any returns from orders placed including and after 24th February are exempt from our current returns policy and we ask them to keep hold of any potential returns as we won’t be able to process them until our warehouse reopens.For any other questions please do not hesitate to contact our customer service team by email - firstname.lastname@example.org
We offer the following delivery services for your convenience:
UK DELIVERY OPTIONS - FREE Standard Delivery for orders over £50
|Standard Delivery||2-4 working days||£4.95|
Next Day Delivery
Next working day (Order by 12 noon Monday to Thursday)
INTERNATIONAL DELIVERY OPTIONS
|Europe (incl. Eire & UK Islands)||1-2 days||£12.95|
|USA / Canada||1-2 days||
Australia / New Zealand
Rest of the World
DELIVERY SLOT - We will send you an email/text message on the morning of delivery. Please be sure to supply a valid email address and mobile phone number during checkout as you will be able to respond to this message to reschedule delivery for a different day if needed.
Please note that the delivery time is subject to placing your order before 12pm, Mon-Thurs (excluding bank holidays). Orders placed after 12pm Friday will be shipped the following Monday. Orders placed over the weekend will need to allow an extra working day for processing.
Goods will not be despatched or delivered on bank/public holidays.
PLEASE NOTE: that delivery guarantees do not apply during adverse or dangerous weather conditions, extremely busy periods (eg. Black Friday) or other factors beyond our control.
PLEASE NOTE: We have tried to make our international postage competitive but we reserve the right to cancel orders to remote areas if the delivery charge to us exceeds the order value.
PLEASE NOTE: if there are any import duties and taxes, these are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel.
WHAT IF AN ITEM I ORDER IS OUT OF STOCK?
The website stock levels are live and always up to date.
In the unlikely event that an order is placed for an item that is no longer in stock you will be notified by email and are entitled to a full refund. We will make every effort to find you a suitable alternative at this stage, should you wish, or proceed with a refund upon your instruction.
WHAT IF MY ORDER DOESN'T ARRIVE AT ALL?
Please contact Customer Services if you do not receive your order within the time expected. Failure to report within 7 days of order could affect the opportunity to replace/ refund.
CHRISTMAS DELIVERY DATES?
To guarantee you receive your order for Christmas, we recommend you place your order at least 2 weeks prior to the last working day before Christmas. If your order is placed after this then we cannot guarantee delivery.
Orders will be dispatched up until 2 working days before Christmas if placed by 12 noon.
Orders placed after this will be despatched the first week in January.